Ecological Software Solutions LLC

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General Questions:
  Q Do you have a phone number?
  Q Where are you located?
  Q How do I cite your software in my publication?
  Q How much does your software cost?

Technical Issues:
  Q Do you have printed manuals?
  Q Do you have examples how to use your software?
  Q I do not see the toolbar buttons.
  Q Why can't I open a shape file in your software?
  Q Can I use MS Access with ESS software?

Q Do you have a phone number?

A Yes, and it is available upon request. But you are requested to first try to solve any questions or problems you have via e-mail.

Q Where are you located?

A Full address information is available on the citations page.

Q How do I cite your software in my publication?

A Most information you may need is available on the citations page.

Q How much does your software cost?

A Software prices are listed here.

Q Do you have printed manuals?

A No. Some software have digital manuals or additional help, such as LOAS and Biotas (select the "Manual" link). In addition, the online help for each software can be printed out as a manual as shown in image below.

Q Do you have examples how to use your software?

A LOAS has step by step instructions and a "movie" file showing how to use this software. Select the "Manual" menu option on the LOAS web page to download these files in a self extracting archive. Examples for other products being developed.

Q I do not see the toolbar buttons.

A The most common cause is an outdated version of the COMCTL32.DLL on your computer. Install the latest COMCTL32.DLL, available from Microsoft

http://www.microsoft.com/msdownload/ieplatform/ie/comctrl.asp

You also get this update if you install Internet Explorer 4.0 or greater (but we recommend the Opera browser for all of your web site surfing). If updating the COMCTL32.DLL does not help, install the very latest version of the driver for your graphic card.

Q Why can't I open a shape file in your software?

A You probably have:

Your Windows setting in the default mode to not show the file extension.
You are trying to open a shape file but did not set the shape file default extension in our software.
You did not select the *.shp file extension in the open file window before trying to open the file.

Instead of the shape file, it is very likely that you are really trying to open the supporting dBASE (*.dbf) file that comes with every shape file and has the same name as your shape file. Without the file extensions showing it is easy to make this mistake. Our software uses *.dbf as the default extension and will assume this is the file type you want to open unless you change this in the file type list box in the open file window. Either select the "Shape File (*.shp)" option in the "Open File" window when you open your file, or use the Menu item "Edit>Preferences" and select the shape file extension to "Shape File (*.shp)". Then use the "Open Overlay" menu item.

Q Can I use MS Access databases with ESS software?

A The answer in most cases is "yes". If the software contains the ESS Visual SQL builder you can open an Access database table with this tool. However, you must also have the correct MS Access database drivers installed. ESS does not directly distribute the required Access database drivers. You can get these required drivers in one of two ways:

Install an MS office product of your choice.
Download and install the ADO (ActiveX Data Object) from Microsoft http://www.microsoft.com/data/ado/